Cancel Your Appointment




keep it or cancel it image


GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.


How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us as soon as possible on 024 7667 2466, at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using Patient Access if you are signed up to the service.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources


Missed Appointments

Due to the increase in the number of missed appointments, we are unable to book routine appointments more than one week in advance. This is a growing problem and we are finding it increasingly difficult to accommodate the demand for routine appointments. We hope this system will bring down our waiting time for routine appointments to 24 hours.

On average, in one week we are having up to 10 missed appointments with no notice, costing the doctors 100 minutes in appointment time.

If you are unable to keep your appointment cancel it as soon as possible so it can be offered to someone else. Failure to cancel an appointment can result in you being asked to register at another doctor's surgery.

Thank you for your co-operation.