The practice operates an informal in-house complaints procedure in accordance with NHS guidelines. If you have a complaint about any aspect of the service or your treatment, you should address this in the first instance to the Practice Manager, Mrs Julie Mayall who will only be too happy to deal with you personally.
The procedure does not deal with legal liability or compensation matters. If the in-house procedure is not an appropriate form of investigation, you will be referred to the appropriate authority. Details of the complaints procedure are available from reception.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.
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