You and your general practice

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What is You and Your General Practice?

You and Your General practice (YYGP) has been developed to help you understand what to expect from your general practice (GP) and how you can get the best from your GP practice team.

YYGP enables you to provide feedback or raise concerns directly with your GP practice, NHS Coventry and Warwickshire or your local Healthwatch organisation.

Read NHS England’s information about YYGP

At your GP practice

If you want to give feedback, raise a concern or wish to make a formal complaint, ask to speak to the practice manager.

Use the NHS England website to find the contact details for your GP practice, if you don’t already know them.

At your Integrated Care Board

If you don’t feel comfortable giving your feedback to your GP Practice you can contact NHS Coventry and Warwickshire, your local Integrated Care Board – the local body that oversees GP practices. A dedicated email address has been set up for YYGP.

You can visit the ICB Complaints page if you have a concern about your care, or the care of a family member.

At your local Healthwatch organisation

Healthwatch information and signposting services can support you to make choices about the health and care services you may need and how to access the support you need to live well within your local area.

You can find the details for your local organisation on this service finder A-Z.